SHIPPING & PROCESSING

Please read before ordering.

Our current standard processing time is 4–6 weeks.

This is the time needed to prepare and make your order before it is posted.

At the moment, I’m balancing production around family life and running the business with a young child at home, so I’ve increased the standard processing window to make sure orders are made properly without overpromising on turnaround times.

I’m hoping to reduce this again in the New Year as my working routine becomes more predictable.

Postage time is additional to the processing time.

For example: choosing Tracked 24 does not mean your order will arrive within 24 hours of ordering. It means Royal Mail aims to deliver it within that timeframe once your order has been completed and dispatched.

HOW LONG WILL MY ORDER TAKE?

Please allow 4–6 weeks for your order to be processed, unless a different timeframe is clearly stated on the product listing.

Many That’s Sew Laura products are handmade in small batches or made to order, so please order with plenty of time if you need something for a particular date.

If an order contains products with different processing times, the whole order will follow the longest processing time and will usually be posted together.

Items specifically marked Ready to Ship may be dispatched sooner. Please check the individual listing.

Public holidays, exceptionally busy periods and circumstances outside our control may occasionally affect these times.

PREORDERS & EXCLUSIVE FABRICS

Products made using preorder or exclusive-design fabrics have a minimum processing time of 6 weeks, unless otherwise stated on the listing.

These products rely on our fabric being professionally printed before your order can be made, so delays can occasionally happen during the printing or delivery stage.

If we are made aware of a significant delay, we will let affected customers know.

Preorder items cannot be rushed, so please bear this in mind if purchasing for a particular event, birthday or gift date.

Your statutory consumer rights are not affected.

UK POSTAGE

Standard UK postage starts from £3.90 which uses a tracked 48hr service and is free for all UK orders over £25.

Your available postage options and exact cost will be shown at checkout.

Please remember:

Processing time + postage time = your total wait for your order.

Delivery estimates only begin after you receive your dispatch confirmation.

Royal Mail delays can occasionally happen and are outside our control once your parcel has been handed over to them.

CAN I UPGRADE MY POSTAGE?

Yes! Any available upgraded postage options will be shown at checkout.

Please note that upgrading your postage only speeds up the delivery after dispatch.

It does not reduce the 4–6 week processing time.

If your order is needed urgently, please contact us before ordering. We cannot guarantee that rush requests can be accommodated.

INTERNATIONAL DELIVERY

We currently do not ship to the EU or Northern Ireland due to GPSR requirements.

We also currently do not ship to the USA or Canada.

For other eligible international destinations, shipping options and prices will be calculated at checkout.

International customers are responsible for any customs charges, import taxes or other fees applied by their country.

Processing time still applies before international orders are dispatched.

CAN I COLLECT MY ORDER?

Yes! Free studio collection can be selected at checkout where available.

Collection orders are still subject to the same processing times as delivered orders.

Please do not travel to collect your order until you have received confirmation that it is ready.

Collection details will be provided once your order is complete.

NEED SOMETHING FOR A SPECIFIC DATE?

Please contact us before placing your order.

We will always tell you honestly whether we believe we can meet your date, but please do not place an order with a shorter deadline and add a note asking for it to be rushed.

Thank you for supporting handmade 🤍