Check out our frequently asked questions
Please note that all of our items are handamde to order so processing times and delivery times differ.
Hopefully this answers some of the things you may not be sure about, but If you still need help please contact us via our contact us page or drop us a message on Instagram!
General Questions
Are your items handmade?
Yes! 99.9% of our items are designed and made by Laura herself or her fabby mum Diane!
Laura makes all of the products with a heavy focus on the resin side and also any pop up or event displays. With a degree in product design she also draws and creates all of the exclusive fabric options!
Diane is a long time sewing enthusiast and helps will all of the sewing projects from our clothing selection to your fave hair accessories!
We are a family business after all!
Our Hair claws are designed in house from shape, to colour collection to branding on the clip - we then use a third party and their awesome machinery to bring our hair claws to life!
Are you products suitable for Vegans?
The answer is yes!! Even our satin scrunchies!
All of our silky feel scrunchies are actually made from Satin which is a composition of polyester and nylon (rather than silk from the silk worm).
But don't panic they still pack a punch and come with all the amazing benefits for you hair that silk scrunchies offer!
What type of scrunchie should I buy?
We have three types of scrunchie and choosing your perfect one has never been easier!
Our Classic scrunchies are suitable for all hair types. They have a normal to relaxed hold with a thinner elastic. These ones are suitable for sleeping in if you wear your hear in a low loose style.
Our Wide elastic scrunchies have a much stronger hold! Made from a wider thicker elastic they are suitable for longer or thicker hair or for anyone looking for a scrunchie that won't budge! Not suitable for sleeping.
Our XL scrunchies are the biggest and baddest we do - suitable for all hair types with an extra strong hold and double wrap ability these cuties give such an EXTRA vibe to any hairstyle and will hold all day long! They look cute in high ponys or over buns!
What is a Gym & Swim Scrunchie?
These are one of Laura's personal faves, they are just like your bathing suits or gym wear - quick drying and moisture wicking scrunchies meaning they are perfect for using in the pool or at the gym!
Due to being made from Swimwear fabrics they are suitable for use in chlorinated or salty water, won't lose their colour quickly and can be machine washed along with your cozzie!
Please note that some of our G&S scrunchies are made using sparkly quick dry fabric that will eventually wear the sparkle with repeated use or over washing.
Are your earrings suitable for sensitive ears?
Yes! We make all of our earrings using hypoallergenic findings plated in a gold or silver - check the individual listings to identify the plating type.
We don't use nickel in our jewellery and for any allergy questions just contact us and we will be happy to help!
Are your headbands comfy?
They are the comfiest headband you will ever wear!
We make our headbands by hand using flexible headbands. Not only does this mean that they are suitable for any age and any head shape but it also means they won't press into the pressure points behind your ears - say goodbye to headband headache!
Suitable from 3 years +
Processing & Shipping
How long will my order take?
Our current standard processing time is 4–6 weeks before postage, unless a different timeframe is clearly stated on the product listing.
This gives me enough time to make and prepare orders properly while balancing production around family life. I’m hoping to reduce this again in the New Year as my working routine becomes more predictable.
Some products marked Ready to Ship may leave sooner.
Please remember:
Processing time + postage time = your total wait for your order.
If your order contains products with different processing times, the whole order will normally be dispatched together once everything is ready.
Preorder and exclusive-design products usually have a minimum 6-week processing time, unless the individual listing states otherwise.
How does postage work?
All of our Standard UK postage starts from £3.90 and is sent via Royal Mail's 48HR tracked sevice.
Any available delivery options and the exact cost for your order will be shown at checkout.
Upgraded postage only speeds up the delivery after dispatch. It does not reduce the 4–6 week processing time.
For example, Royal Mail Tracked 24 means Royal Mail aims to deliver within that timeframe once your order has been completed and dispatched — not within 24 hours of placing the order.
You’ll receive a dispatch notification once your order is on its way.
If you need something for a specific date, please contact me before ordering and I’ll let you know honestly whether I can accommodate it.
Where do you ship?
At the moment, we ship within the UK only.
We are not currently offering international shipping, but this is something I’m hoping to look at again in the New Year.
If and when international delivery reopens, all available countries and shipping options will be shown at checkout.
Can I collect my order?
Yes — free studio collection is available where shown at checkout.
Collection orders are still subject to the same processing times as posted orders.
Please wait until you receive confirmation that your order is ready before travelling to collect it.
Collection details will be provided once your order is complete.
What if there’s a delay or I need help?
Occasional delays can happen, particularly with preorder fabrics, printing or postal services.
If I’m made aware of a significant delay affecting your order, I’ll always let you know.
Once your parcel has been dispatched, Royal Mail delivery estimates are estimates rather than guaranteed arrival dates unless the specific service states otherwise.
If you believe your parcel may be lost, or you’re unsure whether an item will arrive in time, please get in touch and I’ll help.
Returns and cancellations remain subject to our published returns policy and your statutory rights.
Accessory Care
How do I wash my scrunchie?
For best results We recommend hand-washing your scrunchies in a bowl of warm water with a mild detergent - this will help keep the fabric in great condition and prolong colour fade on any cotton fabrics.
If you choose to machine wash your scrunchies -
Place your scrunchie in a laundry bag, net bag or even in an empty pillow case! Put them in on a similar colour wash cycle!
If you can wash them on the delicate cycle or choose the hand wash option on your machine.
Choose warm or cold water with the lowest spin cycle possible - we recommend 30 degree temp or lower.
When they are damp you can gently twist them back around to their original shape and leave them to air dry flat!
DO NOT Irong or tumble dry your scrunchies!
How do I take care of my hair clips?
Our hair clips are hand made using resin meaning they are quite durable however our clips are still metal so we advised keeping them away from water.
If you get hair products like hairspray on your clips just give them a wipe with a damp cloth and dry with a microfibre towel or cloth.
How to take care of my earrings?
Our earrings are all handmade costume pieces, avoid getting them wet, don't spray them with perfume and make sure to take them out before physical activity and sleeping!